Q: How does this work?
Pick out artwork, frame/size options, colors, and share personalization info and place the order. We'll take it from there and create a proof for your review. You can also email us at firstname.lastname@example.org or call 1-800-930-6442 to place your order over the telephone. You will receive an email confirmation of your order once placed and a proof to approve within 1-2 business days.
Q: Can I change the colors of my Custom Alexander?
Alexander & Co. has created several options for each print to capture a broad range of color schemes. Unfortunately, not every color will be available for every print.
Q: Can you create a specific piece that I don’t see in the Collection?
Alexander & Co. has tried to create artwork to work at any venue and every situation Remember, these are customized through your personal information. Completely custom artwork is available for $1,000 plus the price of the product(s). Call 1-800-930-6442 to set up a consultation with Alexander.
Q: How long will it take to get my Custom Alexander?
You will receive an emailed proof to approve within 1-2 business days of your order’s acknowledgement. Once approved, you will receive your Custom Alexander within 2 weeks.
Q: What if I receive my Custom Alexander with a mistake on it?
If your order has a spelling error caused by Alexander & Co., return the order for a FREE replacement. We will reimburse the shipping costs, reprint the order, and return ship to you FREE of charge. If a change is required because of on an error on your part, we will create a new order for 50% of the original purchase price plus shipping for returning it to you. Just utilize the original shipment packaging and repackage securely before shipping back.
Q: Can I return my Custom Alexander or make changes after it has been received?
Due to the custom nature of the product, Alexander & Co. does not accept returns for any reason other than spelling errors as described above. Once the order is approved, we cannot change or cancel your order outside of the e-mail notification system. Note: The image’s color(s) represented on your computer screen or in our catalog may vary in hue from the actual color(s) of your print.
CONDITIONS OF SALE
Full payment is required before work will begin on the proof and your credit card will be charged at time of order receipt. Customer reserves the right to cancel the order any time before final approval for a refund minus a $25 cancellation fee (+ any customization charges) if a proof has already been created for the order. One customer revision is included in the original purchase price and any subsequent revisions will be assessed an additional $25 fee that will be collected at time of shipment.
The listed purchase prices include existing pieces of art from the printed collection in the stated color options and personalization of the written information. Any changes to the actual artwork and/or colors will be subject to additional customization fees.
ORIGINAL ARTWORK REQUEST
Completely custom artwork is available for $1,000 + the standard price of the product(s). Please call 1-800-930-6442 to initiate a custom order. Custom artwork includes an initial consultation with the artist for creative direction. You will receive a first proof within 4 weeks and final delivery of the product(s) within 90 days. A $500 non-refundable deposit will be required at time of consultation and final balance due at time of delivery. The custom artwork agreement gives the client Unlimited Rights to the re-use or reproduction of the final artwork. However, artwork may be reproduced by the artist or Alexander & Co. for self-promotion or display, and artist retains the copy right of the art piece. (Cost of Exclusive Buyout Rights to client for artwork is available upon request)
COPYRIGHT & TRADEMARK NOTICE
All images and logos used on CustomAlexander.com, promotional materials and products are the property of Alexander & Co. and are protected by the copyright and trademark laws of the United States. Any reproduction or use of such images without the express written consent of Alexander & Co. is a violation of the laws of the United States and will be prosecuted accordingly.